Question 1

What is the date and time of the event?

Accepted Answer

Date: Saturday, August 22, 2026
Event Check-in: 8:00am - 9:00am
Full Day Training: 9:00am - 4:00pm  
5:00pm  - 7:00pm (Exclusive After-Hour Dinner for Divergent Ticket Holders Only)

Question 2

Can I upgrade my ticket after I have made my purchase?

Accepted Answer

Yes. You can upgrade your ticket. What you have already paid will be applied toward your new level, so you are simply covering the difference. Upgrades are available up to 14 business days prior to the event. After that point, we lock the room and finalize the experience.

Question 3

I am not an entrepreneur or executive as yet, but I still want to attend.

Accepted Answer

Yes! If you feel called to be in the room, YOU BELONG in the room.

This experience is designed for people who are building, evolving, and stepping into what is next, not just those who already hold the title. You do not need to be an entrepreneur or executive yet. You need to be ready to think, move, and operate like one.

Come ready to learn, stretch, and be transformed for your next adventure!

Question 4

Can I bring my team?

Accepted Answer

Absolutely! Each person must complete their own application and secure their own seat, however we strongly prioritize group applications.

When teams step into this experience together, the impact multiplies. You are not just investing in individuals. You are aligning language, sharpening strategy, and strengthening how your team shows up as a unit.

Question 5

Where is the event located & airport details?

Accepted Answer

Venue:
Encounter Church, NY
3355 Union St. N. Chili, NY. 14514

Airport Information: Frederick Douglass Greater Rochester International Airport
Airport Code: (ROC)
The airport is 20 minutes away from the venue

Question 6

I want to explore Rochester and the Finger Lakes on my visit.

Accepted Answer

Visit the following website to learn about what's happening in our city:

Visit Rochester: 
https://www.visitrochester.com/

I Love NY:
https://www.iloveny.com/places-to-go/finger-lakes/spotlight-rochester/

Fun Fact: Buffalo, Syracuse, and Niagara Falls are only an hour and a half away from the venue.

Question 7

What is your refund policy?

Accepted Answer

Live Event tickets are nonrefundable and non-transferable unless otherwise specified that they are eligible for a store credit. In order to enter any Live Event, you must have your own valid Ticket. One Ticket is required per attendee and will only be valid on the day(s) of the Event and area(s) of the Event as indicated on the Ticket. Please review the full Privacy Policy and Terms of Service & Purchase Policy.

Age Requirements: Entry into the Event is limited to persons that meet the minimum age requirements on or before the day of the Event. To enter a Live Event you must be at least eighteen (18) years of age or older unless otherwise specified for a particular event. No one is permitted entry without a ticket (this means no small children on your lap and no babies). Babies and lap children are not permitted to enter the event and you will be denied access if you are accompanied by a baby or child under the age of 18, unless otherwise specified for a particular event and with a valid ticket for each individual attending. Portable car seats and strollers are not allowed in any event area. Additionally, no strollers, diaper bags, car seats or backpacks are permitted in the Live Event Area, unless specified that backpacks are allowed. This event is for mature audiences only.

Identification Requirements: You must have one of the following forms of approved identification to enter the Event that demonstrate proof of age. No exceptions will be made, even if you are accompanied by an adult or a person with valid identification. Failure to provide valid identification shall preclude you from entering the Event and you shall not be entitled to any refund nor will you be entitled to, or will the Company be liable for, any other damages, including, but not limited to, incidental and/or consequential damages. In addition, during the Event, you must be able to provide valid identification if requested by a member of security or crew. If you are not able to show a valid identification, you may be promptly ejected from the Event and you shall not receive a refund of Your Ticket.

The following original forms of identification are ACCEPTABLE and your name must appear on the ticket exactly how it appears on your identification:

• Government-Issued Passport with Photo;
• Government Driver's License with Photo (U.S. or Canada);
• Military Identification Card with Photo; or
• Government-Issued Identification Card with Photo.

No other forms of identification will be accepted.

Frequently Asked Questions